"I'm a current customer but I've never used the customer portal, do I need to register as a new customer to get started?" No! If you are currently in our system, your customer portal is already set up with all of your information and all your pets information. Please don't set up yourself up as a new customer to avoid having duplicate records.
"I'm not a new customer but when I tried to sign in with my email address and my cell phone number, it says it can't find my account." We do need your current email address in our system before you are able to sign into your portal for the first time. If you are unsure if we do not have your correct information on file, please contact us and update your email address to get started!
"Why won't it let me create a reservation for my pet?" The most common reason the portal won't allow you to create a reservation for your pet is if your pet's immunizations are expired or if you have not signed all the customer agreements.
"How do I sign the customer agreements?" To sign the customer agreements, you can go to the "My Account" tab at the top left of the screen and select "Agreements" to sign all three necessary agreements.
"How do I upload my pet's shot records?" In your customer portal in the Quick Actions menu under your name, just click the "Upload Files" button. On a computer, it will open a page where you can drag and drop a file (PDF file, image, etc.) into the upload box on the webpage to upload the shot records to your customer portal. On a mobile device, when you click into the upload box it will pop up asking if you would like to take a photo or choose a picture from your photo library to upload. Or through email, you can just attach the shot record files to an email and send it to firstname.lastname@example.org to have the files added to your customer portal.
"How do I access my pet's shot records through the portal?" The files uploaded to your customer portal are always accessible anytime and any where you have access to a computer or mobile device. At the bottom of the customer portal homepage, there is a box labeled "Files". If you click "View" then your pets shot records will open for you to view.